Shipping & Returns


PLEASE NOTE Due to new regulations with regards to Brexit we are currently unable to ship outside of the UK. We apologise for any inconvenience caused.

We aim to process and ship your order to you within 10 working days unless otherwise stated on an individual product.
Orders for Pet Greyhound feed are typically delivered within 3-5 working days.
During our very busy period from September until December please bear with us and allow up to 28 days for delivery of general merchandise.

Delivery costs are as follows:
UK – £4.95 for all general merchandise orders
Pet Greyhound Food – Free Delivery (with the exception of deliveries beyond mainland Britain)
If you are ordering our Pet Greyhound dog food from beyond mainland Britain (i.e. for delivery to addresses in the Scottish Highlands, Isle of Man, Isle of Wight or the Channel Islands) please call us  to discuss additional delivery rates that apply.

We hope you and your hound are happy with your purchase but, if for whatever reason, you wish to return an item this is not a problem.
Items can be returned up to 28 days after they have been delivered. We ask that you return the item in the same condition as it was received along with the original dispatch note and a brief message explaining why the item is being sent back to us. It would also be useful if you could include a contact telephone number in case we need to get in touch.

Please return items to:

JEM Marketing and Fulfilment  Services Ltd.
J E M House, Little Mead Industrial Estate, Alfold Rd, Cranleigh GU6 8ND

For more information please visit our Terms and Conditions page.