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Terms and Conditions / Cookies

 

We are proud to stock a wide range of products for you, your greyhounds and all of your friends and family.

Here you can dentate directly to the Greyhound Trust charity numbers 269668 (England and Wales) & SCO44047 (Scotland), VAT registration number 232171740.


 

We comply with the Fundraising Promise as outlined by the fundraising regulator. Full details can be found on
www.fundraisingregulator.org.uk/wp-content/uploads/2016/10/Fundraising-promise-v3.pdf
 This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. 
 
The standards for fundraising are set out in the Code of Fundraising Practice. Any donation made via this website will go directly to the Greyhound Trust and help to provide bright futures and loving homes for retired racing greyhounds.
Your donation will be processed on The Greyhound Store website, via Greyhound Events Limited, company number 03825899, VAT registration number 745064044, which is the wholly owned trading subsidiary of the Greyhound Trust .
If you have any queries please email shop@greyhoundtrust.org.uk or call us on 01483 204411 and we will be happy to assist you.

MAKING A PURCHASE

Shopping with us could not be easier. Use the appropriate headers to navigate around our store adding items to your basket as you go. Once our basket is filled to the brim head to the checkout page where you will be asked to complete a few vital details in order for us to process your order.  We accept most major credit and debit card payments.  Items are charged for when orders are accepted, but if it is subsequently found that your selection is out of stock and/or cannot be delivered within 28 days you will be emailed with the option to cancel the order and receive a refund if you do not want to wait for the back ordered item to come into stock.  When we send you a confirmation of your order and/or a payment receipt, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.  You must be 18 years old to order from this shop.

TAX CHARGES

For orders made from the UK, where applicable VAT is added at the current UK rate.

CREDIT CARD SECURITY

All transactions take place between the customer and our payment gateways (Sagepay and Paypal). Credit card numbers are not entered onto the Greyhound Store website.

PRIVACY POLICY

The Greyhound Trust and Greyhound Events does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive. If for any reason you are not happy with the item you may cancel and return the item to us within 28 days. You will be expected to pay the postage to return the item(s) and please obtain and keep a proof of postage of returns. If we are not able to supply you with the item today, the 28 days runs from the date you receive it. If the goods are faulty, we will refund the postage costs for you to return the item to us. To exercise the right to cancel, you must inform Greyhound Trust by emailing shop@greyhoundtrust.org.uk or Greyhound Trust Returns,

JEM Marketing and Fulfilment  Services Ltd

J E M House, Little Mead Industrial Estate, Alfold Rd, Cranleigh GU6 8ND

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired and products have been dispatched.

EFFECTS OF CANCELLATION

If you cancel this contract before dispatch, we will reimburse all payments received from you, including the standard cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

a. 28 days after the day we receive back from you any good supplied, or

b.  (if earlier) 28 days after the day you provided evidence that you have returned the goods, or

c,  if there were no goods supplied, 28 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received the goods in connection with the contract:

a. You shall send back the goods or hand them over to us or to Greyhound Trust Returns,

JEM Marketing and Fulfilment  Services Ltd

J E M House, Little Mead Industrial Estate, Alfold Rd, Cranleigh GU6 8ND

without undue delay and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 28 days has expired.

b.  You will have to bear the direct cost of returning the goods. If the goods by their nature cannot normally be returned by post and have been delivered to the consumer’s home at the time of the conclusion of the contract: we will collect the goods at our own expense.

c. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

DATA PROTECTION POLICY & USE OF CUSTOMER DATA

This policy applies to the processing of personal data by the Greyhound Trust, and also its subsidiary company, Retired Greyhound Events Limited (for the purposes of this policy, together, ‘the RGT’).

It covers the processing of personal data relating to the Greyhound Trusts trustees, employees, and volunteers who work for the Greyhound Trust. The policy also covers the Greyhound Trust's supporters, donors and potential donors, visitors to our website who submit information, and those who wish to adopt greyhounds. In addition, it covers individuals within organisations that the RGT deals with, such as its suppliers, rescue organisations and authorities, and entities in the greyhound industry, as well as visitors to the Greyhound Trust's head office and branches. The Greyhound Trust is registered with the Information Commissioner’s Office and processes data in accordance with local laws.  At no time is data sold to third parties.

The types of information processed and primary purposes for such processing are set out below.

For individuals within other organisations, the types of information collected are usually job role and contact details. This data is processed to manage those relationships between the Greyhound Trust and that organisation.

For supporters and donors, the kinds of information will be contact details plus certain financial information. This data is processed for fundraising, to keep supporters and donors up to date with our work and to further the charitable aims of the Greyhound Trust.

The Greyhound Trust will not share any data with third parties outside of the UK. Data may be shared, where necessary, with professional and trusted suppliers, in particular for the aid of posted or digital communication or in other appropriate circumstances, such as accountants, auditors, IT and merchandise suppliers. The Greyhound Trust will put in place contracts with such third party suppliers governing how they take care of the personal data on behalf of the Greyhound Trust

Should an individual wish not to be included in marketing communications, the Greyhound Trust will mark their record appropriately to ensure marketing communications are not released from the Greyhound Trust database for any reason.

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymity tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

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